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Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
TechRepublic
It assesses the state of customer service issues specifically, what the support industry does and how well it does it. (Is this item miscategorized? ...
Social CRM Comes of AgeTechRepublic
all 134 news articles »
Washington Post
I was very disciplined and sharp in customer service and people management skills. My attitude is that there is no impossible customer. ...
and more »
Irish Times
Belfast Telegraph
Northern Ireland's biggest bank has vowed not to keep customers queuing for more than five minutes as part of an overhaul of customer ...
Ulster Bank branches to open on SaturdayInsideireland.ie
all 9 news articles »
Sunpluggers.com
Examiner.com
s controversial Smart Meters high marks for accuracy Thursday, but pointed the finger at the company's customer service representatives for not responding ...
Analysis Confirms Accuracy Of Meters But Questions PG&E Customer ServiceRenew Grid
= Review Finds PG&E Meters Work, But Customer Service ShoddyTrading Markets (press release)
Study faults PG&E's customer service, not SmartMetersBakersfield Californian
Marin Independent-Journal -San Jose Mercury News -San Francisco Chronicle
all 204 news articles »
TMCnet
I recommended asking for some sort of small payback for service snafus when businesses get sloppy with customer service. Mary Rubbelke of Bloomington asked ...
and more »
The FINANCIAL
The majority of companies interviewed by The FINANCIAL said they have a customer service centre where individuals can phone for any further information ...
and more »
PR Newswire (press release)
With over 20 years of address management knowledge and expertise, PostCoder.com is committed to delivering the very best customer service and support in ...
and more »
Field Technologies Online (press release)
Kevin Kordek, President and CEO of A-Active Pest Control, believes that customer service is the cornerstone of his business. By exceeding customer ...
Case Study: How Rounds Company Reduced Payroll And Improved Deliveries Using ...Field Technologies Online (press release)
all 18 news articles »
Seattle Post Intelligencer (blog)
It was very easy, so before the Chicago game (and what a game it was) I exchanged his ticket at the Customer Service window at Qwest for a handicap seat ...
NEWS.com.au
NEWS.com.au
The Australian Communications and Media Authority has warned it will impose binding standards for customer service unless the industry improves its ...
and more »
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Ebooks, Scripts,
Websites, and more... Public transport operators who already use passenger surveys may not... Read More A few weeks ago we conducted our annual "Customer Experience... Read More The buzz is all about customer service and call center... Read More Two situations, two perfectly acceptable experiences, but in one case,... Read More It never fails to amaze me how many companies have... Read More Have you seen that thing on TV where the gal... Read More A couple of years ago I had a call from... Read More Listening is the #1 communication skill for leadership, selling, customer... Read More When you make a mistake with a customer, should you... Read More A few months ago, I wrote about ingenious styles of... Read More Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More Businesses that fail, often forget to seek out the customer... Read More One of the most popular questions asked in online business... Read More You probably realise how the wrong tone of voice and... Read More Running a successful business takes a lot of energy and... Read More It might sound quick and simple, to say how well... Read More *********************************************Know Thyself - Socrates*********************************************I'd like to start this article with... Read More The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More Customer Service is a critical factor for keeping your clients... Read More Call center solutions solve a range of age-old problems. As... Read More If you have integrity, nothing else matters. If you don't... Read More Service can be described as a "performance" of some kind... Read More The world of customer service is rapidly changing. Thirty years... Read More There are two kinds of customer service we all experience... Read More This morning I was having breakfast with my good friend... Read More
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Why Passenger Surveys are a Transport Operators Best Friend
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10 Customer Service Quality Statements to Measure up Against
What Do Your Clients REALLY Think of You?
Make Your Customer Your Friend
Make An Action Plan To Improve Customer Service
Modern Call Center Solutions - Keeping in Touch is the Key
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Service Equals Performance Equals Service
Customer First Customer Service
Add Value - And Kill Mediocrity in Customer Service
Learn to Anticipate Your Customers Needs
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Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service... Read More
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are... Read More
Increase in Customer Sales = Increase in Customer Service
One of the most popular questions asked in online business... Read More
Over Delivering Provides Big Results
Over promising is a problem only when you under deliver.... Read More
Tips for Curing Bad Customer Service
Bad customer service is everywhere these days - unmanned front... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every... Read More
More Customers - Watch those Little Things
Two situations, two perfectly acceptable experiences, but in one case,... Read More
Invalid Excuses for Poor Business Results - The Weather
Note to Kmart: It wasn't about the weatherIn the 1970s... Read More
Modern Call Center Solutions - Keeping in Touch is the Key
Call center solutions solve a range of age-old problems. As... Read More
Customer Service, Italian Style
Nowadays, we complain nearly all of the time about how... Read More
Developing A Customer Complaint System
Background The company was experiencing an increase in the number... Read More
How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with... Read More
Cultivating the Trust Factor
In today's highly competitive economy, it is difficult to maintain... Read More
Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls
It should be a straightforward business scenario: making sure that... Read More
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual "Customer Experience... Read More
7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers
If you think customer relationship management is just a piece... Read More
What Every Employee Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be... Read More
It Is All About Customer Service!
In this day of terrible customer service, it should come... Read More
How To Use Your Current Customers
Jay instructed a customer of his to offer a rare... Read More
Saying Thank You to Your Clients
"Thanking your customers" - Why you should do it and... Read More
Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in... Read More
Customer Feedback: Everyone has an Opinion - USE IT!
Have you ever been in a department store and known... Read More
The Sellers Creed
I will not make sales. I will make Customers.I will... Read More
3 Special Benefits Every Customer Wants
Every customer looks for 3 special benefits when they do... Read More
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a... Read More
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